Shipping policy

Scoot Motion Shipping Policy

Valid for in-stock items only

Seasonal notice: From 1 June through 1 September inclusive, the delivery times stated below may be extended due to the peak season and various holiday periods.

1. Introduction

At Scoot Motion, we understand the importance of fast and reliable delivery so that you can start enjoying your Citycoco, electric scooter, spare parts or accessories as soon as possible. Our commitment to customer satisfaction is reflected in our delivery process, which is designed to provide you with the best possible experience.

2. Delivery of Electric Vehicles by DB SCHENKER

2.1. Delivery in Mainland France

  • Delivery time: 4 to 5 working days*
  • Area covered: Mainland France
  • Description: Your Citycoco or electric scooter will be delivered directly to your home within a very short time, allowing you to start enjoying your new electric mobility solution as soon as possible.

2.2. Delivery to the Rest of Europe

  • Delivery time: 4 to 5 working days*
  • Areas covered: All European countries (Germany, Spain, Italy, etc.)
  • Description: Wherever you are in Europe, we ensure fast delivery of our in-stock electric vehicles, making it easy for you to join the Scoot Motion electric scooter community.

3. Delivery of Spare Parts and Accessories

3.1. Delivery Options

Colissimo

  • Delivery time: 48 to 72 hours*
  • Description: Fast and secure home delivery directly to your door.

Mondial Relay

  • Delivery time: 48 to 72 hours*
  • Description: Collect your spare parts from the parcel collection point of your choice, providing maximum flexibility when picking up your items.

4. Items Awaiting Restocking

4.1. General Information

  • Order status: High demand — delivery within 45 days
  • Delivery time: 45 working days
  • Description: For items awaiting restocking due to high demand, delivery is expected within 45 working days. This timeframe is calculated in working days to provide an accurate estimated delivery date.

5. General Conditions

  • Item availability: This Shipping Policy applies only to items currently in stock.
  • Checking availability: To check whether an item is available, please contact us directly.
  • Seasonal delays: From 1 June through 1 September inclusive, the delivery times stated in Sections 2, 3 and 4 may be extended due to the peak season and various holiday periods. These seasonal delays are additional to the standard delivery times marked with an asterisk.
  • Scoot Motion’s commitment: We are committed to making your electric scooter purchasing and riding experience as enjoyable and convenient as possible, from selecting your product through to its fast and secure delivery.

6. Contact

If you have any questions about our Shipping Policy or require further information, please do not hesitate to contact us:

Address:
Scoot Motion
19 Rue Thomas Edison
85500 Les Herbiers
France

Email: servicecommercial@scoot-motion.com
Telephone: 07 65 80 03 33

Our team is available to help you get the most out of your Citycoco or Scoot Motion electric scooter.

Scoot Motion — your trusted partner for fast and reliable electric mobility.