Consumer Terms and Conditions of Sale — Scoot Motion

Effective as of 5 September 2026
Online sales and quotations concluded at a distance

1. Seller and scope

The website www.scoot-motion.com is operated by EB INVEST, a French limited liability company (société à responsabilité limitée) with share capital of EUR 5,000, whose registered office is located at 19 rue Thomas Edison, 85500 Les Herbiers, France, registered with the La Roche-sur-Yon Trade and Companies Register under number 909 622 938, SIRET number 909 622 938 00027, EU VAT number FR30 909 622 938, hereinafter referred to as the “Seller”.

Contact details:

• email: servicecommercial@scoot-motion.com;

• telephone: +33 (0)2 59 45 01 11;

• postal address: EB INVEST — Scoot Motion, 19 rue Thomas Edison, 85500 Les Herbiers, France.

These Terms and Conditions of Sale (the “Terms”) apply to orders placed online and quotations accepted at a distance by a natural person acting for purposes unrelated to any trade, business, craft or profession, hereinafter referred to as the “Customer”.

Sales to business customers are governed by separate B2B terms.

2. Products and regulatory status

2.1 Contractual information

The essential characteristics of each product are those stated on its product page at the time of the order: model, version, included equipment, stated power and speed, indicative range, dimensions, payload, price, delivery time and, for a vehicle or mobility device, the stated road-use regulatory status for the destination country.

Photographs are for illustrative purposes. Slight differences in colour or appearance may exist provided that they do not affect the agreed essential characteristics, safety, conformity or advertised use.

2.2 Road use and type-approval

Road-use rules vary depending on the product version and the country. A power rating of 250 W, a speed limitation or CE marking on a product or component is not, by itself, sufficient evidence that a vehicle is authorised for use on public roads.

For each vehicle or mobility device, the product page clearly states:

• the country for which its status has been verified;

• the stated regulatory category;

• whether public-road use is permitted subject to conditions or whether the product is restricted to private land closed to public traffic;

• where applicable, the type-approval category and number and the documents supplied, including the certificate of conformity;

• the main formalities for which the user remains responsible, such as insurance, registration, driving licence or other authorisation, minimum age and mandatory equipment.

The term “road-approved” or “type-approved” applies only to the version, category and territory expressly identified on the product page and in the order confirmation.

The Seller shall not dispatch a version to a country if the information or documentation required for its placing on the market or for the stated regulatory status is missing. If such an issue is identified after the order but before dispatch, the Customer will be informed and may accept a compliant version or cancel the order and receive a full refund.

Where a product is described as restricted to private use, the Customer undertakes not to use it on public roads. This restriction does not reduce the Seller's obligation to supply a product that is safe and conforms to its description, or the Customer's statutory rights.

Information concerning the availability of spare parts is provided on the product page where disclosure is required.

3. Order, acceptance and evidence

Before making payment, the Customer can review the details of the order, the total price, charges, delivery address and stated delivery time, and correct any errors.

The final confirmation is clearly presented as creating an obligation to pay. The Customer must tick an unticked box confirming that they have read and accepted the identified version of these Terms.

The order is accepted after payment has been validated and the Seller has sent an order confirmation. This confirmation is sent by email without undue delay and, where an Assembly Service is to begin immediately, before that service begins. The email contains, either in its body or as a downloadable and retainable attachment:

• the order details and price;

• a copy of the version of the Terms accepted by the Customer;

• information concerning the right of withdrawal and the model withdrawal form;

• where applicable, the selected Assembly Service and the Customer's specific consent referred to in Article 5.

Electronic records actually retained when the order and payment are made may be produced as evidence in accordance with applicable law. The Customer may request a copy of the contractual records concerning them.

For a quotation accepted at a distance, the contract is formed when the Customer accepts the quotation and the accompanying Terms through the proposed electronic process and then makes the required payment.

The Seller may suspend or refuse an order on legitimate grounds, including a declined payment, suspected fraud, an obvious pricing error, a legal delivery restriction or the unavailability of a version that may lawfully be supplied in the destination country. Any amount collected in respect of a refused order will be refunded.

4. Prices and payment

The total price, applicable taxes, delivery charges and options are displayed before payment.

Unless a quotation expressly provides otherwise, the total price is payable when the order is placed, including the price of the Assembly Service where selected.

Available payment methods and any payment facilities are shown during checkout. Payment facilities offered by a third-party provider are also subject to the terms disclosed by that provider.

For delivery outside the European Union, duties, taxes and import charges are governed by Article 11.

5. Assembly Service before dispatch

5.1 Nature and scope

The Customer may select and pay online for an optional Assembly Service. This service is performed on the ordered vehicle at the Seller's warehouse before dispatch.

Its exact scope and price are stated on the option page and in the shopping basket. Unless stated otherwise, it includes assembly of the items normally supplied unassembled, the necessary adjustments, a functional check of the principal components concerned by the assembly, and preparation of the vehicle for dispatch.

The service does not include any formality, accessory or operation that is not expressly listed in its description.

5.2 Immediate performance and non-refundable status

To allow the vehicle to be assembled and dispatched without waiting until the end of the withdrawal period applicable to the service, the Customer must, before assembly begins:

1. expressly request that performance begin before the end of the statutory withdrawal period applicable to that service; and

2. acknowledge that the right of withdrawal in respect of the Assembly Service will be lost once the Seller has fully performed that service.

The non-refundable status described below may be relied upon only if this request and acknowledgement were obtained before payment through an express action specific to the Assembly Service and evidence of them is retained with the order.

Once the Assembly Service has been fully performed, its price will not be refunded if the Customer subsequently withdraws from the purchase of the vehicle. The right of withdrawal applicable to the vehicle itself remains unchanged.

If the Customer withdraws before the Assembly Service has been fully performed, the Customer remains liable for an amount proportionate to the work already completed, provided that the express request was validly obtained and the statutory information was supplied.

The price of the Assembly Service remains refundable where the service was not performed, was improperly performed, or the cancellation results from a breach by the Seller. The Assembly Service does not limit the statutory rights applicable to the vehicle or to any installation carried out under the Seller's responsibility.

6. Delivery and transfer of risk

6.1 Delivery time and access

The delivery date or period is displayed before payment and confirmed after the order. If no delivery time has been agreed, delivery will take place without undue delay and no later than thirty days after the contract is concluded, unless a different lawful agreement applies.

For bulky products, standard delivery is made at the boundary of the property or at the foot of the building, at a location that the carrier's vehicle can access safely. It does not include delivery to an upper floor, unpacking or installation unless an applicable option has been expressly ordered.

The Customer must provide an accurate address and disclose any access restrictions. If the Customer is absent at an agreed appointment or refuses delivery without legitimate grounds, the actual and substantiated cost of a further delivery attempt or return may be charged to the Customer if disclosed in advance.

6.2 Delay

In the event of delay, the Customer has the rights provided for by Articles L. 216-6 et seq. of the French Consumer Code (Code de la consommation). In particular, the Customer may require delivery within an additional reasonable period and, if delivery still does not take place, terminate the contract. The Customer may terminate immediately where the Seller refuses to deliver or where the delivery date was an essential condition of which the Seller was aware.

6.3 Risk and receipt

The risk of loss or damage passes to the Customer when the Customer, or a third party appointed by the Customer other than the carrier proposed by the Seller, takes physical possession of the product.

The Customer is advised to inspect the apparent condition of the package and vehicle in the carrier's presence, enter detailed reservations and promptly send photographs to the Seller. Failure to enter reservations does not remove the Customer's rights under the statutory guarantee of conformity or any remedies against the Seller.

Title to the product passes once the price has been paid in full.

7. Right of withdrawal for the vehicle and other goods

7.1 Period and exercise

For a distance sale, the Customer has fourteen calendar days from taking physical possession of the product to exercise the right of withdrawal without giving any reason.

The Customer may withdraw:

• by using the form in Appendix 1;

• by sending any unambiguous statement to servicecommercial@scoot-motion.com or to the Seller's postal address.

The Seller will send an acknowledgement of receipt on a durable medium. A return number may be issued to facilitate logistics, but it is not a condition for the validity of the withdrawal.

The consequences specific to the Assembly Service are set out in Article 5.

7.2 Return and packaging

The Customer must return the product no later than fourteen days after communicating the decision to withdraw.

The Customer selects, appoints and pays a suitable carrier of their choice directly. The Customer organises collection and return of the product; unless otherwise agreed in writing, the Seller is not required to find a carrier or book collection on the Customer's behalf.

The Customer bears the direct return costs where informed of this obligation before placing the order. For a vehicle that, by its nature, cannot normally be returned by post, the estimated direct return cost is calculated as follows:

• mainland France excluding Corsica: EUR 3.50 per kilogram of actual gross weight of the transport unit, including the vehicle, packaging, protective materials and pallet or support;

• Corsica: EUR 6 per kilogram of actual gross weight of the transport unit, including the vehicle, packaging, protective materials and pallet or support;

• other destinations geographically located in Europe and offered at checkout, including European Union Member States, the United Kingdom, Switzerland, Norway and Iceland: EUR 2.50 per kilogram of volumetric weight;

• destinations outside Europe and offered at checkout: EUR 5 per kilogram of volumetric weight.

For these estimates, volumetric weight in kilograms is calculated as follows: length × width × height in centimetres / 5,000. Length, width and height are the maximum external dimensions of the unit when ready for transport, measured at its outermost points. They include the pallet or support, packaging, protective materials and any part of the vehicle, an accessory or the packaging that extends beyond the pallet.

An estimated fixed surcharge of EUR 200 per return applies where the transport unit is non-stackable, meaning that another load cannot safely be placed on top of it due in particular to its shape, fragility, protruding parts or the absence of a flat and load-bearing top surface.

The above amounts include all taxes applicable to transport and known when the order is placed. The estimate applicable to the vehicle and destination is disclosed on the product page, in the shopping basket or, at the latest, in the order summary before payment. It is a pre-contractual estimate of the price that may be charged by a carrier and is not an amount invoiced by the Seller: the Customer selects the carrier and pays the price actually agreed with that carrier directly, which may differ from the estimate. Customs duties, import or export taxes, customs-clearance charges, inspection costs and any other applicable levies are not included in this estimate.

If the required pre-contractual information was not provided, the Seller bears the return costs in accordance with applicable law.

The Customer must package and secure the vehicle in packaging suitable for its weight, nature and mode of transport and providing protection at least equivalent to that used for delivery. Use of the original packaging and pallet is strongly recommended, but their absence does not remove the right of withdrawal.

The Customer is liable for the consequences of return damage directly caused by packaging or restraint that is manifestly inadequate.

The Customer may handle the product only to the extent necessary to establish its nature, characteristics and proper functioning, as the Customer could reasonably do in a shop. The Customer is liable for any diminished value resulting from handling beyond what is necessary for that purpose. Any diminished value claimed by the Seller must be assessed individually, substantiated and proportionate.

7.3 Refund

The Seller will refund all amounts due, including the standard delivery cost for the product, no later than fourteen days after being informed of the Customer's decision to withdraw.

For a sale of goods, the Seller may defer the refund until it has recovered the product or the Customer has supplied evidence that the product was actually dispatched, whichever occurs first. Creating a shipping label does not, by itself, prove that the vehicle was actually handed over to the carrier.

The refund will be made using the same payment method, unless the Customer expressly agrees to another method that does not incur any fees. Any additional cost arising from the Customer's choice of a delivery method more expensive than the standard delivery method will not be refunded.

8. Statutory guarantees and after-sales service

The Seller is liable for defects covered by the statutory guarantee of conformity and the statutory guarantee against hidden defects. The full statutory notice is set out in Appendix 2 and forms an integral part of these Terms.

The Customer must contact the Seller using the details in Article 1 and provide the order number, serial number or VIN, and a description of the defect. Photographs or videos reasonably useful for diagnosis may be requested, but this requirement shall not obstruct the statutory guarantee.

The Seller remains the Customer's point of contact and may not require the Customer to deal exclusively with the manufacturer.

8.1 Making a vehicle available and transport

To enable diagnosis, repair or replacement, the Customer makes the product available to the Seller at the agreed address and reasonably cooperates in preparing it for transport.

Where the statutory guarantee applies, the product will be brought into conformity at no cost to the Customer. The Seller bears the necessary transport cost using a solution appropriate to the country, vehicle and defect.

As a general rule, after obtaining the Seller's written approval of the transport method and estimated cost, the Customer finds and appoints a suitable carrier. Upon presentation of the requested supporting document, the Seller reimburses the reasonable cost approved in advance without undue delay. The Seller is not required to establish a transport-price schedule or book collection itself. If this arrangement is materially impossible for the Customer or causes the Customer major inconvenience, the Seller will offer another appropriate solution.

The Customer reuses the original packaging or pallet if it has been retained and remains suitable. Otherwise, the Customer informs the Seller before dispatch. Where it is necessary to purchase packaging, a pallet, a crate or a local packaging service, the Customer may obtain it after the Seller has approved the solution and its cost in advance. The Seller will then reimburse the agreed, reasonable and substantiated cost so that no necessary packaging cost under the statutory guarantee is ultimately borne by the Customer.

The Seller is therefore not required to dispatch a crate or packaging itself where suitable packaging can be obtained locally and reimbursed under the above conditions.

8.2 Batteries and wear parts

Batteries, brakes, tyres and other parts subject to wear are not automatically excluded from statutory guarantees. A manufacturing, conformity or safety defect, or abnormally poor durability, may be covered.

Normal wear or damage directly caused by an accident, impact, overloading, a causally relevant failure to maintain the product, immersion, an incompatible charger, derestriction or an unauthorised modification is not a defect attributable to the Seller. The ground relied upon must be shown to have caused the relevant failure or damage.

8.3 Any commercial guarantee

An additional commercial guarantee exists only if it is expressly offered in a separate document stating the guarantor, duration, any price, territorial scope and terms. It is additional to, and does not reduce, statutory guarantees.

9. Use and modifications by the Customer

The Customer must comply with the instructions, payload and usage limits, maintenance schedule and directions concerning the battery and charger. Before using the product on public roads, the Customer must complete the personal formalities specified for the relevant country, including insurance, registration, licence or authorisation, minimum age and mandatory equipment requirements.

The Customer must not remove a safety or limiting device, derestrict the product, modify the controller or software, increase the design power or speed, modify the braking system or chassis, or install an incompatible part.

The Seller does not sell, install or recommend any prohibited derestriction device. It does not carry out any modification affecting a vehicle's type-approval without regulatory validation and any required authorisations.

These obligations do not transfer to the Customer liability for any safety, conformity or installation defect, or for any inaccurate representation, attributable to the Seller.

10. Safety, accidents and recalls

In the event of abnormal overheating, smoke, fire, failure of a steering or braking component, uncontrolled behaviour or any other serious risk, the Customer must immediately stop using and charging the product, place it in a safe location where this can be done without danger, contact the emergency services where necessary, and promptly inform the Seller.

To the extent compatible with safety, the Customer must retain the vehicle, battery, charger and relevant parts so that they can be examined.

The Seller may issue safety instructions and arrange an inspection, corrective action, withdrawal or recall. The Customer must comply with any instruction requiring temporary discontinuation of use.

11. International sales and deliveries

The display of a language or currency, or technical access to the website, does not mean that every product can be delivered to or used in every country. Available destinations are those offered for the product during checkout.

For delivery outside the European Union, the order summary specifies, as applicable, the duties, taxes, customs-clearance charges, import formalities and status as importer for which the Customer is responsible. If delivery is offered DAP — named place, Incoterms® 2020, the Customer completes import customs clearance and pays the disclosed local duties and taxes, subject to any applicable mandatory rules.

DAP does not transfer to the Customer any safety or conformity obligations legally borne by the Seller and does not change the transfer of risk provided for in Article 6 in relation to a consumer.

If the Customer independently forwards the product to a country other than the contractual destination, the Customer is responsible for checking the new import and use requirements. The Seller does not represent that the product is compliant in that new territory.

12. Liability and personal data

The Seller is liable for the performance of its obligations and for the safety and conformity of its products and services in accordance with applicable law.

The Seller is not liable for damage caused exclusively by use that is manifestly contrary to the instructions, an external accident, overloading, a causally relevant failure to maintain the product, derestriction, an unauthorised modification or an incompatible part installed by a third party, provided that the fact relied upon and its causal connection are established.

No provision limits the Customer's mandatory rights or excludes liability that cannot lawfully be excluded, including liability relating to personal injury, defective products, safety, gross or wilful misconduct and statutory guarantees.

Personal data is used to manage orders, payments, deliveries, guarantees, product safety, product withdrawals and recalls. The purposes, legal bases, recipients, retention periods, any transfers and the Customer's rights are detailed in the privacy policy available on the website.

13. Complaints, mediation and governing law

Any complaint may be sent to EB INVEST — Scoot Motion Customer Service, 19 rue Thomas Edison, 85500 Les Herbiers, France, or to servicecommercial@scoot-motion.com.

After a prior written complaint has not resulted in a satisfactory solution, the Customer may refer the matter free of charge to the consumer mediator competent for the Seller:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice
49 rue de Ponthieu
75008 Paris — France
Website and online referral: www.cm2c.net

Mediation is optional and does not deprive the Customer of the right to bring proceedings before a court.

The contract is governed by French law. This choice does not deprive a consumer residing in another country of any more protective mandatory rules of that country where they apply.

Any dispute will be brought before the court having jurisdiction under the mandatory rules applicable to the consumer. Exclusive jurisdiction is not conferred on the French courts where this is not permitted by law.

14. Final provisions

The version of the Terms applicable to an order is the version accepted when that order is placed. A subsequent amendment does not apply to an existing contract.

If any provision is held to be invalid or unenforceable, the remaining provisions remain in effect. Failure to exercise a right immediately does not constitute a waiver.

Appendix 1 — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: EB INVEST — Scoot Motion, 19 rue Thomas Edison, 85500 Les Herbiers, France — servicecommercial@scoot-motion.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the following goods ()/for the provision of the following service (*):

• Goods or service:

• Order number:

• Ordered on ()/received on ():

• Name of consumer(s):

• Address of consumer(s):

• Signature of consumer(s), only if this form is submitted on paper:

• Date:

(*) Delete as appropriate.

Use of this form is not mandatory. The Customer may also send any other unambiguous statement.

Appendix 2 — Statutory guarantees notice

STATUTORY GUARANTEE OF CONFORMITY AND STATUTORY GUARANTEE AGAINST HIDDEN DEFECTS

The consumer has a period of two years from delivery of the goods to obtain implementation of the statutory guarantee of conformity where a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the contractual supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.

If the consumer requests repair but the Seller requires replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are delivered.

The consumer may obtain a reduction of the purchase price while retaining the goods, or terminate the contract and receive a full refund in exchange for returning the goods, where:

1. The professional refuses to repair or replace the goods;

2. The goods are repaired or replaced more than thirty days after the consumer's request;

3. Repair or replacement causes major inconvenience to the consumer, in particular where the consumer ultimately bears the cost of taking back or collecting the non-conforming goods, or the installation costs of the repaired or replacement goods;

4. The lack of conformity persists despite the Seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement beforehand.

The consumer is not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining guarantee period until the repaired goods are returned.

The rights described above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code (Code de la consommation).

A Seller that obstructs implementation of the statutory guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300,000, which may be increased to 10% of its average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code (Code civil) for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are retained or to a full refund in exchange for returning them.