When you own a Citycoco, it is important to understand how the remote after-sales service (SAV) works. In this article, we answer the frequently asked questions you may have regarding the after-sales service of your Citycoco, whether it is an electric Chopper model, a 3-wheel model or another.
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1. How does remote after-sales service work for my Citycoco?
Remote after-sales service for your Citycoco generally works as follows:
- If you encounter a problem or need repairs, contact our customer service by phone or email.
- We will assess the situation and guide you on next steps.
- Depending on the severity of the fault, we can provide you with instructions to resolve the problem yourself or direct you to an authorized repair center.
2. What common problems can occur with a Citycoco?
Common issues include battery failure, engine problems, blown fuses, electronic controller issues, etc. Our technicians are trained to diagnose and resolve these issues remotely by guiding you step-by-step.
3. How does remote fault diagnosis work?
We perform a remote diagnosis by asking you questions about the symptoms you are experiencing. This allows us to identify the possible source of the problem. We may also ask you to provide photos or videos for a more accurate diagnosis.
4. What to do in case of battery failure?
In case of battery failure, we can guide you to test the battery, BMS (Battery Management System) and remote cables. If the battery is faulty, we can provide you with instructions to replace it.
5. Are remote repairs guaranteed?
Yes, we offer a warranty on remote repairs carried out by our after-sales service team. This ensures that you have peace of mind after every repair.
6. How can I prevent common problems?
Prevention is key. Make sure to charge the battery regularly, follow the maintenance instructions in the owner's manual, and do not overload the Citycoco.
At Scoot Motion, we are committed to providing you with quality remote after-sales service for all our Citycoco models, including the Electric Chopper and the 3-wheeler. If you have any problems, please do not hesitate to contact us by phone or email, and we will be happy to help you get back on the road with confidence. Your satisfaction is our top priority.
