Here you will find all the answers to your questions.

Our products are unique in France , because we work with specialized suppliers with whom we have very good relationships. Some of our products are exclusive to the French market . They are clearly distinguished from the equipment sold in pharmacies or in PRM mobility stores, because we have selected quality products from suppliers located very far away.

First, identify your needs:

1. Long journeys or short trips?
2. Are you looking for stability? Fun? On what type of terrain or road?
3. Compact? Foldable? Or are you looking for a scooter to replace a car?
4. Desired power : this may depend on the gradients in your area or the weight of the driver.
5. Desired speed: Our scooters offer different maximum speeds.
6. Approval : we offer a range approved for use on the road at relatively high speeds.

Here is a summary based on the elements provided:

> Once you have answered these questions , you can explore our range to find the model that perfectly matches your expectations . Whether you are looking for a scooter for long journeys, a compact and foldable model , or a power adapted to the differences in altitude and the weight of the driver, we have varied options . Our scooters are available in several maximum speeds and some models are approved for use on the road, in order to meet all needs, from fun to stability and from light mobility to a replacement car.

Yes, we offer a wide range of accessories specially designed for electric scooters, tricycles for people with reduced mobility (PRM) and seniors. Among the accessories available, you will find storage baskets, bags, rearview mirrors, phone holders, as well as other options to improve the comfort, safety and practicality of your vehicle. Do not hesitate to consult our accessories catalog to discover the equipment adapted to your model and benefit from a complete service for your daily travels.

Most of our products are guaranteed for 24 months (2 years) , which corresponds to the legal guarantee in France. Please note that consumables (brakes, batteries, tires, etc.) are not included in this guarantee.

If you encounter a problem with a product purchased from Scoot Motion, please contact our services directly, on the contact page here.

You will of course need to give your name and order date, and describe the problem.

As soon as you encounter a problem during the delivery of your product, take photos and videos , and if the package is too damaged, you can refuse it . If it has some defects, issue a reservation to the carrier , and declare the defects clearly on the sheet.

Scoot Motion is authorized to ship its goods anywhere in the world. But that does not mean that we necessarily do so. Currently, we ship everywhere in France, and its bordering countries , it is recommended to contact us before a purchase abroad.

Our delivery times depend on many factors . We receive stock very regularly, if you order an item in stock, you can be delivered in less than 5 days . If you order an item in the process of being restocked (means that our container is already in maritime transit), the delay can be from 7 to 45 days . If you order an item that is not in stock and not being restocked (in production for example), the delay can vary, it will be more than 50 days . But rest assured, our deadlines will never exceed 4 months. These deadlines remain reasonable in all cases, we remind you that you are ordering a vehicle, not a baguette!

Yes, Scoot Motion offers an express delivery service for some models! With options like Chronopost or DB Schenker 's "Premium" delivery, we can, in some cases, guarantee next-day delivery, anywhere in France . However, this additional service requires dedicated organization, with our agents working even at night to ensure your order arrives as quickly as possible . To benefit from this, do not hesitate to contact us directly: we will be happy to organize a tailor-made express delivery just for you!

You have 14 days to return an item received. It must be in perfect condition, in the same conditions and with the same packaging. It must simply be ready to be resold.

To return a product within 14 days you must first contact us here.

Then, our agents will see with you how to proceed for the return of the product. We will provide you with the address, and the various information.

Exercising your right of withdrawal means that you return the item at your own expense . The costs of returning an item vary depending on its nature, weight and volume. The cost will be indicated to you by the different transport companies.

Once we have received your returned merchandise , we will inspect it (to see if everything is in original condition, and if nothing is missing), if everything is OK, your refund will take place within 14 days . If there is a problem, we will contact you and find a solution, a bailiff's report can be made in the event of a dispute.

We accept several types of payment;

- CB: VISA/MASTERCARD/AMEX

- Check

- Payment

- Administrative mandate

- Paypal

It is possible to pay in 4 installments via Paypal only , and for amounts of less than €2,000 including tax. Please note: Paypal may refuse your case and not offer you payment in 4 installments.

Yes, payments are completely secure on the Scoot Motion website. We use advanced encryption technologies to protect your banking and personal information. In addition, several reliable and secure payment options are available to ensure the security and confidentiality of each transaction. So you can buy with confidence!

If your transaction has been declined , this may be due to several reasons. Since our vehicles represent a significant investment, it may happen that the amount exceeds the payment limit of your bank card. We advise you to check directly with your bank and, if necessary, request a temporary increase in this limit.

Additionally, high payments may sometimes be flagged as suspicious by some banks' security systems. In this case, your payment may have been blocked as a precaution against fraud. Contact your bank to confirm your identity and authorize the transaction.